Returns and Refunds Policy

Overview

At ArtyAnt Creations Ltd., we strive to deliver high-quality products that meet your expectations. If you are not satisfied with your purchase, our return policy allows you to return items under certain conditions within 30 days of purchase.

To qualify for a return, items must:

  1. Be unused, undamaged, and in the same condition as received.
  2. Be returned in their original packaging with proof of purchase (e.g., receipt or order confirmation).

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used books.
  • Digital products, including downloadable files or software.
  • Gift cards.
  • Items marked as “Final Sale.”

Books

Books can only be returned if:

  • They are unopened and in their original packaging.
  • Returns are initiated within 30 days of purchase.

Used or opened books are not eligible for return or refund. If a book arrives damaged or defective, you must contact us within 7 days of delivery with photographs to request a replacement or refund.

Plush Toys and Apparel

Plush toys and apparel sold by MnMCutesy Ltd. can be returned if:

  • They are unused, undamaged, and in their original packaging.
  • Returns are initiated within 30 days of purchase.

Shipping Costs

Free Delivery Policy

We offer free standard delivery on all purchases within the UK.

Return Shipping Costs

  1. If you are returning an item because you changed your mind or no longer want it, you are responsible for paying the return shipping costs.
  2. If the item is defective or misdescribed, we will cover the cost of return shipping.

Refunds

Refunds are issued under the following conditions:

  1. Eligible Returns: Refunds will be issued for items that meet our return criteria.
  2. Approval Process: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  3. Processing Time: Approved refunds will be processed within 7–10 business days and credited to your original payment method.

Note: Shipping costs are non-refundable unless the item was defective or misdescribed.

Late or Missing Refunds:
If you haven’t received your refund:

  • Check your bank or credit card account.
  • Contact your credit card provider or bank, as processing times may vary.
  • If the issue persists, email us at enquiries@mnmcutesy.com.

Exchanges

We replace items only if they are defective or damaged upon delivery. To request an exchange, email us at enquiries@mnmcutesy.com and send the item to:
ArtyAnt Creations Ltd., 123 Kingston Road, Gateshead, United Kingdom, NE8 3UL

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the return value. Once the returned item is received and inspected, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver shipped it to themselves before giving it to you, we will issue the refund to the purchaser.

How to Return an Item

To initiate a return:

  1. Email enquiries@mnmcutesy.com with your order number, reason for return, and photographs (if applicable).
  2. Pack the item securely in its original packaging.
  3. Mail the item to:
    ArtyAnt Creations Ltd., 123 Kingston Road, Gateshead, United Kingdom, NE8 3UL

Trackable Shipping

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Contact Us

For further assistance regarding returns or refunds, contact us at:

  • Email: enquiries@mnmcutesy.com
  • Address: ArtyAnt Creations Ltd., 123 Kingston Road, Gateshead, United Kingdom, NE8 3UL