Frequently Asked Questions

About Our Products

What Products Do We Offer?

We currently offer a range of fun and educational products, including:

  • Miss Cutesy Plush Toy (34 cm tall)
  • Mr. Cutesy Plush Toy (38 cm tall)
  • A4 Colouring Book
    • 100 pages: 10 full-colour pages and 90 colouring pages
    • Printed on 120gsm high-quality paper for a smooth colouring experience
  • T-Shirts featuring vibrant designs of our lovable characters
  • Hoodies crafted with soft, durable fabrics and stylish prints
  • How are the products packaged?
    All items are carefully packaged to ensure they arrive safely at your doorstep.

Care Instructions

  • How do I care for the plush toys?
    Hand wash only. Do not bleach, dry clean, tumble dry, or iron. Air dry flat for best results.
  • Are the toys safe for children?
    Yes, all our toys are tested and comply with UKCA and CE standards, ensuring safety for children aged 4+.
  • What are the materials used in the plush toys?
    • Outer Fabric: 100% polyester
    • Filling: 100% fibre
    • Skeleton: High-quality POM material for durability.

Care Instructions for Mr. Cutesy Myllo & Miss Cutesy Meluna Hoodies

  • Material: 80% Cotton, 20% Polyester
  • Washing: Machine wash at 30°C
  • Avoid: Do not bleach or dry clean
  • Drying: Low tumble dry only
  • Ironing: Cool iron if necessary
  • Additional Tip: Wash dark colours separately to prevent colour bleeding.

Merchandise & Apparel

  • Do you offer apparel?
    Yes, we create a range of apparel featuring DTF wearable transfers, which last up to 80 washes.
  • Are the designs safe for frequent washing?
    Absolutely! Our DTF transfers are designed to withstand regular washing without fading or peeling.

Colouring Book Information

  • What is included in the colouring book?
    The A4 book contains 100 pages:
    • 10 full-colour pages for inspiration
    • 90 colouring pages for creative fun.
  • Can I return the colouring book?
    Returns are not accepted for books unless they are delivered damaged.

Delivery & Shipping

  • Do you offer free delivery?
    Yes, we offer free delivery within the UK.
  • How long does delivery take?
    Standard delivery within the UK takes 5-7 business days.
  • Do you ship internationally?
    Currently, we only ship within the UK. Future updates may include international shipping options.

Payments & Refunds

  • What payment methods do you accept?
    We accept:
    • Debit and credit cards
    • Google Pay
    • PayPal
  • Can I return an item?
    Returns are accepted within 30 days for unused and undamaged items in their original packaging. Books can only be returned if delivered damaged.

Pre-Orders & Availability

  • When will the plush toys be available?
    Both Miss Cutesy and Mr Cutesy will be available for pre-order, with shipping starting in December 2024.
  • Are the products limited edition?
    Yes, our plush toys are part of a limited holiday collection and will only be available while stocks last.

Future Updates

We’re always looking for ways to grow and bring even more joy to our customers! Here’s what’s on the horizon:

  1. Expanded Product Range:
    • We’re excited to introduce new additions to the MnMCutesy family, including more plush toys, interactive products, and exclusive collections.
  2. Apparel and Merchandise:
    • Look out for an expanded range of high-quality clothing and accessories featuring your favourite MnMCutesy designs.
  3. International Shipping:
    • We’re working on offering delivery to customers outside the UK, so more families can enjoy our adorable creations worldwide.

Stay tuned for updates and new launches by signing up for our newsletter or following us on social media!

Contact Us

  • How can I get in touch with you?
    You can reach us via email at enquiries@mnmcutesy.com. We aim to respond to all enquiries within 24 hours.