FAQs

FrFrequently Asked Questions

About Our Products

What products do we offer?

We currently offer:

  • Miss Cutesy Meluna Plush Toy (34 cm)
  • Mr Cutesy Myllo Plush Toy (38 cm)
  • Myllo and Meluna Fruit & Veg Activity and Sticker Sets, each with 18 holographic stickers
  • Myllo and Meluna Plush, Activity & Sticker Bundles
  • Routine Tracker Kits for simple daily habits
  • Myllo and Meluna Colouring Book (50 A4 pages, 120 gsm paper)
  • T-shirts featuring Myllo and Meluna
  • Hoodies featuring Myllo and Meluna
  • Mr Cutesy Myllo Embroidered Beanies

We’re working on more playful activities and routine tools for children and families.

Who are Myllo and Meluna?

Myllo and Meluna are two colourful characters, each inspired by seven fruits and vegetables. They’re not food!

Their mission is to help children get to know fruit and vegetables and explore simple healthy habits through play, not pressure.

Are Myllo and Meluna suitable for children with SEND?

Myllo and Meluna are made for children aged 4+, including children with SEND.

Their colours, patterns and soft materials offer different ways to explore and play. Every child is different, so experiences may vary.

They are toys, not medical or therapeutic products.

How are the products packaged?

We pack our products carefully to help them arrive safely.

Packaging may vary depending on the product ordered.

Care Instructions

How do I care for the plush toys?

  • Hand wash only.
  • Do not bleach, dry clean, tumble dry or iron.
  • Air dry flat.
  • Check regularly for damage and stop using if damaged.

Are the plush toys safe for children?

Myllo and Meluna have been UKCA and CE safety tested and are recommended for children aged 4+.

Not suitable for children under 3. Adult supervision is advised.

What materials are used in the plush toys?

  • Outer fabric: 100% polyester
  • Filling: 100% polyester fibre
  • Internal flexible skeleton: POM plastic, allowing the head to be posed

How do I care for the hoodies?

  • Material: 80% cotton, 20% polyester
  • Machine wash at 30°C
  • Do not bleach or dry clean
  • Tumble dry on low
  • Cool iron if needed, avoiding printed designs
  • Wash dark colours separately

Clothing and Accessories

Do you sell clothing?

Yes. We offer T-shirts, hoodies and embroidered Myllo beanies.

Our T-shirts and hoodies feature printed Myllo or Meluna designs. Our Myllo beanies have an embroidered design.

Please check individual product pages for available sizes, colours and materials.

Fruit & Veg Activity and Sticker Sets

What’s included in an activity and sticker set?

Each set includes:

  • 1 fruit and vegetable activity sheet
  • 18 holographic stickers
  • Activity sheet printed on 220 gsm matte photo paper
  • A matching activity featuring either Myllo or Meluna

How does the activity work?

It’s simple:

Look → Choose → Peel → Match → Stick

Children can explore the different fruits and vegetables and match their stickers to the activity sheet.

There’s no need to rush or get everything right.

Will this activity make my child eat more vegetables?

We can’t promise that.

The activity is designed to help children become more familiar with fruit and vegetables through play, without pressure to eat them.

Plush and Activity Bundles

What’s included in a bundle?

Each bundle includes:

  • 1 Myllo or Meluna plush toy
  • 1 matching fruit and vegetable activity sheet
  • 18 holographic stickers

Do I save money by buying a bundle?

Yes. Each plush and activity bundle costs £20.

Bought separately, the plush (£14) and activity set (£9.99) cost £23.99.

You save £3.99.

Colouring Book

What’s included in the colouring book?

Our colouring book contains 50 A4 colouring pages printed on 120 gsm paper.

Can I return the colouring book?

Yes. Our returns policy applies to colouring books.

If the book has been used beyond what is needed to inspect it, a deduction may apply to reflect any loss in value.

Your statutory rights are not affected.

Routine Tracker Kits

What are the routine tracker kits for?

Our trackers are simple visual tools that parents and children can use together to explore everyday routines through play and repetition.

Can routine tracker kits be returned?

Yes. Our returns policy applies.

If stickers have been used or the kit has been damaged through handling beyond what is needed to inspect it, a deduction may apply to reflect any loss in value.

This does not affect your statutory rights.

Delivery & Shipping

Do you offer free UK delivery?

Yes. We offer free UK delivery on orders over £20.

How long does delivery take?

We aim to dispatch orders within 24 hours. Delivery usually takes 3–5 working days.

Do you ship internationally?

Not at the moment. We currently deliver within the UK only.

Payments & Refunds

What payment methods do you accept?

We accept:

  • Debit and credit cards
  • Google Pay
  • PayPal

Can I return an item if I change my mind?

Yes. We offer a 30-day returns policy.

For online purchases, you also normally have a legal right to cancel within 14 days of receiving your order, without giving a reason. You then have another 14 days to send it back.

Items should be returned in their original condition where possible. If an item has been handled more than necessary to inspect it, we may make a deduction for any loss in value, as permitted by law.

Our returns policy does not affect your statutory rights.

What if my order arrives damaged or faulty?

Please contact us at enquiries@mnmcutesy.com with your order details and a description of the problem.

We’ll help you resolve the issue in line with your consumer rights.

Contact Us

How can I get in touch?

Email us at enquiries@mnmcutesy.com.

We aim to respond within 24 hours.

We also welcome feedback from parents, families and educators as we continue developing MnMCutesy products.